Terms & Conditions

SGC STRINGS TERMS AND CONDITIONS

 

These Terms and Conditions govern your use of the SGC Strings website, services, and any purchases made through our online platforms. By accessing our site, placing an order, or interacting with SGC Strings, you agree to the following terms. Please read them carefully before proceeding.

 

 

1. General

 

SGC Strings is a guitar string brand based in Sri Lanka, offering high-quality products designed for electric guitar players worldwide. The content, design, and materials on this website are owned or licensed by SGC Strings and may not be copied, reused, or reproduced without permission. By using our site, you acknowledge that all content is protected by applicable intellectual property laws.

 

2. Product Descriptions

 

We aim to ensure that all product information, descriptions, and prices are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice. All images shown are for illustrative purposes only. Colors and materials may vary slightly depending on your screen or device.

 

3. Orders and Payment

 

When placing an order, you agree that all information provided is accurate and complete. All prices are listed in your local currency (or USD where applicable), excluding shipping costs, which are added at checkout. Payment must be completed before the order is processed. We accept various secure payment methods, which are listed during the checkout process.

 

4. Shipping Policy

 

Customers are responsible for all shipping charges. Shipping costs vary depending on your location and delivery method and are clearly displayed before completing the order. Please refer to our full Shipping Policy for detailed information. SGC Strings is not liable for delays caused by external couriers or customs processes.

 

5. Returns and Refunds

 

Due to the nature of our products, we only accept returns if an item is defective or damaged upon arrival. If you receive a faulty item, contact us within 7 days of delivery with proof of damage (photo or video). If approved, we will issue a replacement or refund as appropriate. Returned items must be unused and in original packaging.

 

6. Intellectual Property

 

All trademarks, brand names, logos, packaging designs, and content associated with SGC Strings are the exclusive property of the brand or its creators. Unauthorized use of any material from our website or product range is strictly prohibited and may result in legal action.

 

7. User Conduct

 

You agree not to use the SGC Strings website or platforms in any way that may cause harm, disrupt operations, violate laws, or infringe on the rights of others. This includes spam, hate speech, or any attempt to exploit our platform for fraudulent or malicious purposes.

 

8. Privacy

 

We respect your privacy and handle all customer data responsibly. By using our website, you consent to our Privacy Policy, which outlines how we collect, use, and protect your information.

 

9. Limitation of Liability

 

SGC Strings is not responsible for any indirect, incidental, or consequential damages that may arise from the use or misuse of our products or services. Our liability is limited to the purchase value of the product in question.

 

10. Modifications

 

SGC Strings reserves the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon posting to the website. It is your responsibility to review the terms regularly.

 

11. Governing Law

 

These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes arising from the use of this website or transactions with SGC Strings shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

 

Contact Information

 

If you have any questions or concerns about these terms, please contact us:

 

Email: sgcbusinessac@gmail.com