Refund Policy

SGC STRINGS REFUND POLICY

At SGC Strings, we stand behind the quality of our products and want every customer to be fully satisfied with their purchase. However, due to the nature of guitar strings and the fact that they are sealed, personal-use items, we are only able to offer refunds or replacements under specific conditions. Please read our refund policy carefully before placing your order.

Eligibility for Refunds

Refunds are available only if the product is defective, damaged during shipping, or if the wrong item was sent. We do not offer refunds for:

Change of mind after purchase

Incorrect gauge or type ordered by the customer

Opened or used strings

Shipping delays caused by third-party couriers or customs clearance

Damaged or Faulty Items

If you receive an item that is physically damaged or faulty upon arrival, please contact us within 7 days of receiving your package. You will need to provide the following:

Your order number

Clear photos or video showing the defect or damage

A description of the issue

Once reviewed, if the claim is approved, we will either issue a full refund or send a replacement at no additional charge, depending on your preference and availability of stock.

Incorrect Orders

If we accidentally ship the wrong product (e.g., incorrect gauge or model), we will take full responsibility. In such cases:

You must notify us within 7 days of delivery

The item must be unused and in its original packaging

We will either send the correct item or issue a refund

You may be asked to return the incorrect item; if so, return shipping will be covered by us

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Refund Processing Time

Once a refund is approved, please allow 5–10 business days for the amount to be returned to your original payment method. Processing time may vary depending on your bank or card provider.

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Non-Refundable Items

We do not accept returns or offer refunds for:

Strings that have been opened or used

Custom or limited-edition orders

Items returned without prior approval from our support team

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How to Request a Refund

To request a refund or report an issue, please contact us directly at:

Email: sgcbusinessac@gmail.com

Be sure to include all necessary information to speed up the process. We aim to respond within 48 hours.

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Final Note

SGC Strings is built on trust, quality, and honesty. While we cannot offer refunds for every situation, we are always willing to listen and help resolve any issues you experience. Our goal is to ensure you feel confident when choosing SGC Strings — from your first order to your next performance.

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