Shipping Policy

SGC STRINGS SHIPPING POLICY

 

Thank you for choosing SGC Strings. We’re committed to getting our products to you securely, efficiently, and reliably. This Shipping Policy outlines how we handle deliveries, timelines, and related costs to ensure transparency in your experience with us.

 

 

Shipping Responsibility

 

All shipping costs are the responsibility of the customer. At checkout, you will see the applicable shipping fee based on your selected delivery location and shipping method. This allows us to keep our product prices fair while giving you the flexibility to choose the shipping option that works best for your needs.

 

 

Shipping Destinations

 

We currently ship both locally within Sri Lanka and internationally. Delivery options and availability may vary based on your location. If your country or region is not listed at checkout, please contact us directly to explore custom shipping arrangements.

 

 

Processing Time

 

Orders are typically processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or holidays may experience slight delays. You will receive a confirmation email with tracking information once your order has been shipped.

 

 

Delivery Timeframes

 

Delivery time depends on your location and chosen shipping method:

 

Sri Lanka (Local): 2–5 business days

 

International: 7–21 business days (varies by country, customs processing may affect timelines)

 

 

Please note that delays caused by courier services, customs, or external events are beyond our control, but we are happy to assist with tracking or resolving delivery issues.

 

 

Tracking and Updates

 

Once your order ships, you’ll receive a tracking number via email or SMS (if applicable). You can use this number to follow your package in real-time and estimate its arrival.

 

 

Lost or Damaged Shipments

 

If your order arrives damaged or does not arrive at all, please contact us as soon as possible. We will work with the courier to investigate the issue and take appropriate steps — whether that means issuing a replacement or helping you file a claim with the shipping provider.

 

 

Incorrect Address Disclaimer

 

Please double-check your shipping address before finalizing your order. SGC Strings is not responsible for orders shipped to incorrectly provided addresses. If you realize an error, contact us immediately — we may be able to correct it before the package is dispatched.

 

 

Questions?

 

If you have any questions about your shipping options or the status of your order, we’re here to help. Contact us at:

 

Email: sgcbusinessac@gmail.com

 

We aim to respond within 48 hours.